Resident Services Coordinator
Harbor Management is seeking a qualified, motivated and experienced Resident Services Coordinator for a senior housing property in Lynn, MA.
The ideal candidate will have experience in working with our senior community to develop and enhance a sense of fellowship and community within the housing complex.
Your
Responsibilities:
o Develop strategic partnerships with local service providers to bring on-site programs or provide referral to off-site program and services in the following CL outcome areas:
housing and financial stability, health and wellness and social engagement.
o Build relationships with local partners including but not limited to the Area Agency on Aging/Aging and Disability Resource Center, Senior Center and Council on Aging.
Conduct an initial Resident Assets and Needs Assessment survey to all households and a Community Life Questionnaire annually Initiate strategic relationships with other local service providers and stakeholders Build relationships with residents to better understand their needs and aspirations and connect them with the local resources and opportunities.
Develop Community Success Plan, a strategic plan that is updated annually, which includes strategic, activities and partners necessary to impact CL outcomes Conduct new welcome orientations for new residents Create consistent outreach and communication with residents, including newsletters, flyers, telephone calls and door knocking Use of TCB's data collection system, Efforts to Outcomes (ETO) to document services provided to residents and outcomes achieved Align initiatives with the outcomes, mission and goals of TCB Community Life Participation and coordination of resources around Watch List issues such as housekeeping and money management for late rent payers Participate in ongoing professional and property management development Manage administrative tasks required for securing and executing contracts or Memorandum of Agreements with providers and partners to carry out on-site programming Recruit and lead volunteers to assist on the site Attend trainings and continue education opportunities offer by the Community Life HUB team Other duties and responsibilities as requested Knowledge, Skills and Abilities:
Knowledge of the aging network, aging processes, and intervention techniques.
Adequate knowledge of mental health Issues, developmental disabilities, addictions, family Issues, multicultural issues Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with residents in planning, implementing, and evaluating programs and services Capable of building and maintaining positive relationships with a wide variety of stakeholders, including but, not limited to:
residents, senior staff, volunteers, interns, and community partners Experience working with older adults and persons with disabilities to support their aspirations Ability to collect, track and understand data In order to assess programs and partnerships and inform strategies Your
Qualifications:
Bachelor's degree with a focus in social work, human services, public health, or community development 2
years of overall professional experience working in housing or human services agencies required - preference to those that have worked with older adults and persons with disabilities Training and certifications focused on aging and disabilities preferred Experience overseeing and managing grants Proficiency with MS Excel, PowerPoint, Word, Outlook and other computer programs Previous experience in property management, and knowledge of HUD regulation a plus.
Previous engagement, communication and collaboration with residents of diverse socioeconomic and cultural backgrounds preferred Experience working with partners and site team members to implement programs and initiatives o Ability to take initiative and be self-motivatedCompetitive salary and benefit package that includes a generous amount of paid holidays, PTO, health/dental insurance, 401K plan, EAP (EmployeeAssistance Program).
Pre-employment background check & drug test required.
Harbor Management is an Equal Opportunity Employer.
PI225841485 Recommended Skills Administration Brochure Design Community Development Contract Management Data Collection Developmental Disabilities Estimated Salary: $20 to $28 per hour based on qualifications.
The ideal candidate will have experience in working with our senior community to develop and enhance a sense of fellowship and community within the housing complex.
Your
Responsibilities:
o Develop strategic partnerships with local service providers to bring on-site programs or provide referral to off-site program and services in the following CL outcome areas:
housing and financial stability, health and wellness and social engagement.
o Build relationships with local partners including but not limited to the Area Agency on Aging/Aging and Disability Resource Center, Senior Center and Council on Aging.
Conduct an initial Resident Assets and Needs Assessment survey to all households and a Community Life Questionnaire annually Initiate strategic relationships with other local service providers and stakeholders Build relationships with residents to better understand their needs and aspirations and connect them with the local resources and opportunities.
Develop Community Success Plan, a strategic plan that is updated annually, which includes strategic, activities and partners necessary to impact CL outcomes Conduct new welcome orientations for new residents Create consistent outreach and communication with residents, including newsletters, flyers, telephone calls and door knocking Use of TCB's data collection system, Efforts to Outcomes (ETO) to document services provided to residents and outcomes achieved Align initiatives with the outcomes, mission and goals of TCB Community Life Participation and coordination of resources around Watch List issues such as housekeeping and money management for late rent payers Participate in ongoing professional and property management development Manage administrative tasks required for securing and executing contracts or Memorandum of Agreements with providers and partners to carry out on-site programming Recruit and lead volunteers to assist on the site Attend trainings and continue education opportunities offer by the Community Life HUB team Other duties and responsibilities as requested Knowledge, Skills and Abilities:
Knowledge of the aging network, aging processes, and intervention techniques.
Adequate knowledge of mental health Issues, developmental disabilities, addictions, family Issues, multicultural issues Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with residents in planning, implementing, and evaluating programs and services Capable of building and maintaining positive relationships with a wide variety of stakeholders, including but, not limited to:
residents, senior staff, volunteers, interns, and community partners Experience working with older adults and persons with disabilities to support their aspirations Ability to collect, track and understand data In order to assess programs and partnerships and inform strategies Your
Qualifications:
Bachelor's degree with a focus in social work, human services, public health, or community development 2
years of overall professional experience working in housing or human services agencies required - preference to those that have worked with older adults and persons with disabilities Training and certifications focused on aging and disabilities preferred Experience overseeing and managing grants Proficiency with MS Excel, PowerPoint, Word, Outlook and other computer programs Previous experience in property management, and knowledge of HUD regulation a plus.
Previous engagement, communication and collaboration with residents of diverse socioeconomic and cultural backgrounds preferred Experience working with partners and site team members to implement programs and initiatives o Ability to take initiative and be self-motivatedCompetitive salary and benefit package that includes a generous amount of paid holidays, PTO, health/dental insurance, 401K plan, EAP (EmployeeAssistance Program).
Pre-employment background check & drug test required.
Harbor Management is an Equal Opportunity Employer.
PI225841485 Recommended Skills Administration Brochure Design Community Development Contract Management Data Collection Developmental Disabilities Estimated Salary: $20 to $28 per hour based on qualifications.
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